I met Phyllis when my sister and I, then 18 and 20 years old, were looking for a place to live while in college. Our parents worked full time and couldn't take off a lot of time to go look with us, so it was just the two of us, two dumb, young college students, trying to talk to agents, who didn't call us back or take us seriously because were young. Enter Phyllis, who knew what we needed before we did and who helped us even though we were young and dumb. A decade later, she helped our family sell the condo that housed us during such an important time in our lives, and the fact that she would listen to two kids that others ignored means more to us than she'll ever know.